Helpdesk Technician

Location: Grand Rapids, MI

Application Deadline: Wednesday, November 25, 2015

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Primary Duties & Responsibilities

  1. The Information Technology department at American Seating is seeking an entry-mid level helpdesk professional to join our team. This individual will be responsible for providing front line customer service and technical support to American Seating staff.
  2. The helpdesk technician will serve as the primary resource to receive requests and service incidents.
  3. Support colleagues with a broad range of hardware and software issues, including but not limited to; Microsoft office products, operating systems and web browsers.
  4. Troubleshoots hardware, software and network related issues and looks for ways to improve processes.
  5. Deploy I.T. client hardware and applications to support our business environment.
  6. Responsible for making sure all helpdesk tickets are assigned correctly and resolved in the targeted timeframe.
  7. Escalates problems to the next level of support when required.
  8. Assists with other duties or special project work as needed.

Minimum Requirements

  1. Demonstrated knowledge and skills in technology and information systems including basic hardware troubleshooting on a PC.
  2. PC imaging experience using Ghost.
  3. PC M\A\C (Move Add Changes).
  4. Experience providing printer support, working with tablets, MS Office 2010, Windows 8 and Windows XP.
  5. Familiarity with AS400 systems.
  6. Experience creating User ID's with Active Directory.
  7. Experience working with helpdesk ticketing systems.

Skills Required

  1. Bachelor’s degree in Computer Science or related field.
  2. A+ Certified.
  3. Excellent communication, administrative and documentation skills. Ability to organize and manage multiple priorities.
  4. Strong work habits, dependability, punctuality, flexibility, and attendance.
  5. Attention to detail and effective time management skills.
  6. Excellent verbal and written communication skills.